Workforce Management Scheduler
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Customer Service is the heartbeat of Uline! As a Workforce Management Scheduler, you will coordinate call center schedules and monitor staffing to ensure optimal coverage to deliver the best-in-class experience our customers have come to love and expect.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
Build, publish and maintain optimized schedules across Uline's national customer service team.
Manage non-production activities for proper staffing levels to meet service levels.
Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership.
Partner with management to identify and drive Workforce Management (WFM) process improvements.
Support customer service command center responsibilities monitoring real-time activities and volume.
Minimum Requirements
High school diploma or equivalent. Bachelor’s degree preferred.
2+ years in customer service and / or Workforce Management (WFM) with experience using WFM software.
Microsoft Excel experience with intermediate knowledge of formula definitions.
NICE WFM (IEX) scheduling system experience is preferred.
Strong multi-tasking, organizational and communication skills with excellent attention to detail.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.
Uline is a drug-free workplace . All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-CB2
#CORP
(#IN-PPCS)
By applying, you consent to your information being transmitted by Jooble to the Employer, as data controller, through the Employer’s data processor SonicJobs.
See Uline, Inc. Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
...inclusive teams, and we value different perspectives and experiences. Sales Representative, Specification Location: CT/DE/ME/MI/NH/PA/WV/... ...have industry-related technical and sales aptitude. Ability to travel and meet to the requirements of customers. Ability to perform...
...Job Description Job Description Position Summary: We are seeking a skilled and creative Landscaping Manager to oversee our installation team during the development of landscape projects from concept to completion. We are committed to transforming outdoor spaces...
...Hire | W2 Employment Only (No C2C or Sponsorship) About the Role Were looking for a highly skilled and hands-on Senior Salesforce Developer/Architect to join our team in New York City. This is a long-term contract-to-hire opportunity for a seasoned professional...
...Day to Day duties: ~ ~ Go-to Blockchain expert ~70% coding/30% cross-functional work providing guidance to Product Managers and Marketing teams on technical feasibility ~ Will be involved in new product design with Marketing team ~ Meeting with end...
...Job Description Job Description Phlebotomist II - Mesquite Tx 75150 Schedule: Monday-Thur, 8:30 AM - 5:00 PM Pay Range: $18... ...procedures and answering questions Work independently and travel to various locations as needed Maintain confidentiality and...