Job Description

Job Description

Job Description

Optimize, Innovate, and Support the Paper Industry as a Technical Service Engineer!

This Jobot Job is hosted by: Robert Donohue
Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.
Salary: $90,000 - $125,000 per year

A bit about us:

We’re a leading industrial solutions provider supporting the pulp & paper industry with cutting-edge roll covers, bowed rolls, and machine optimization technologies. Our mission is to help mills run smarter, safer, and more efficiently—reducing downtime, improving machine performance, and delivering long-term value to our customers.

We’re looking for a Technical Service Engineer to join our team and support customers across North Carolina and parts of South Carolina. While this position is remote, candidates must live in North Carolina or be willing to relocate to North Carolina. You’ll work side by side with the region’s Application Sales Engineer to drive performance improvements and support local paper mills with hands-on technical expertise.

Candidates must live in North Carolina or be willing to relocate to North Carolina to serve the territory effectively.

Why join us?

• Competitive pay with performance-driven incentives
• Comprehensive benefits package (health, dental, vision, retirement)
• Opportunity to work directly with top paper mills and cutting-edge industrial technologies
• Collaborative environment—partnering closely with the Application Sales Engineer in your region
• A chance to make an impact: help customers optimize production, extend roll life, and improve operational efficiency
• Travel opportunities across North Carolina and nearby South Carolina mills (all travel expenses covered)

Job Details

In this role, you’ll be the technical partner and problem-solver for our customers, delivering audits, on-site diagnostics, and practical recommendations to keep their machines running at peak performance.

Key Responsibilities:

• Conduct paper machine audits, shutdown inspections, and service calls in close cooperation with the Application Sales Engineer.
• Provide technical troubleshooting for roll-related challenges, identifying and implementing solutions.
• Conduct nip impressions and press optimization studies to improve machine productivity and efficiency.
• Support mills in setting up preventive maintenance programs and proper roll-keeping records.
• Monitor key operating parameters (e.g., cooling water, roll temperatures) to identify potential issues early.
• Build and maintain detailed customer databases for roll cover, bowed roll, and mechanical specifications.
• Search for and recommend new cover and bowed roll applications to improve mill performance.
• Prepare and share detailed visit reports and communicate opportunities or competitive insights with the Application Sales Engineer and leadership.
• Relieve the Application Sales Engineer during vacations and contribute to regional sales efforts when needed.
• Manage an expense budget in line with company policies.

What You Bring:

• Must live in North Carolina or be willing to relocate to North Carolina to serve the territory effectively.
• Degree in Engineering or Business (or equivalent industry experience in maintenance, production, or sales in the pulp & paper industry)
• Proven mechanical aptitude and hands-on technical troubleshooting skills
• Strong communication and interpersonal skills for working with mill teams and internal sales colleagues
• Proficiency with Microsoft Word, Excel, PowerPoint, and database management tools
• A proactive, entrepreneurial mindset with a passion for solving customer challenges
• Willingness to travel regularly across North Carolina and parts of South Carolina (expenses covered)

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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Job Tags

Live in, Local area, Remote work, Relocation,

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