Senior Customer Operations Manager
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
Guide leaders in analyzing department results for trends and improvement opportunities.
Track and report gross profit, return, vendor performance and customer feedback metrics.
Work with other Uline teams to enhance customer service processes and identify new product opportunities.
Build strong vendor relationships to resolve issues quickly and enhance service quality.
Minimum Requirements
Bachelor’s degree.
5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
Travel to Uline’s North American branches and to vendors.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.
Uline is a drug-free workplace . All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-CB2
#CORP
(#IN-PPCS)
By applying, you consent to your information being transmitted by Jooble to the Employer, as data controller, through the Employer’s data processor SonicJobs.
See Uline, Inc. Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
...are no lockers to store your items, please leave your personal possessions at home. ***General Requirements***When working in a warehouse environment through Bluecrew, you may be expected to do any and all of the following: Working independently or in a team to pick,...
...Security Shift Supervisor Allied Universal, North America's leading security and facility services company, offers rewarding careers... ...Afternoon/Evening Shifts Hourly Pay Rate: $23.10 MUST have Armed VA DCJS Security License Qualifications/Requirements:...
...American Medical Staffing is seeking a LPN / LVN School Nurse for a local contract job in Saint Louis, Missouri. Job Description & Requirements ~ Specialty: School Nurse ~ Discipline: LPN / LVN ~ Start Date: 08/18/2025~ Duration: 39 weeks ~32.5 hours per...
...while having fun! Our mission is to make life better by innovating tomorrows communication solutions today. We are seeking Fiber Splicers who hold a crucial position in guaranteeing prompt delivery and excellence in Telecommunications services for our clientele...
...Job Description Job Description Hiring Certified and Experienced Reach & Cherry Picker Operators Location: Mississauga, ON. (Airport/ Derry) All Shifts Available Days: 7:00am-3:30pm ($23.25) Afternoons: 3:00pm - 11:30pm ($24.50) Overnight: 11:00pm - 7:...