Description
At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe.Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we're looking for you to join us in shaping the future of the connected home.
As a Program Manager on the eero Order Management team, you will support key organizational planning and drive process improvement initiatives.
We are looking for someone who is passionate about managing day-to-day operations and supporting customers, both end users and B2B partners. The ideal candidate will have strong attention to detail and the ability to effectively manage multiple workstreams while meeting established SLAs. This is a cross-functional role where you will collaborate with our Order Management, Partner Success, Sales, Finance, Business Operations, and Manufacturing Operations teams to execute on order management, sample fulfillment, returns processing, buyback programs, and operational deliverables.
The ideal candidate is someone with a passion for implementing and improving operational processes, while representing the Order Management team as a subject matter expert cross-functionally. Strong project management, communication, process design and reporting skills are a must.
Key job responsibilities
Support the Commercial Operations program strategy through planning cycles and facilitate strategy brainstorming discussions
Manage day-to-day operations of our sample order program, managing domestic and international fulfillment to ensure SLAs are being met and organizing logistical and compliance requirements
Manage the Order Management processes for eeros B2B BuyBack Program and RMA processes, ensuring compliance with established procedures and SLAs
Execute project plans, timelines, and milestones for assigned initiatives including product launches and customer/partner onboarding
Partner with cross-functional teams such as Supply Chain, Customer Service, Finance, and Sales to implement processes and resolve day-to-day issues
Monitor project risks, provide regular status updates, and escalate issues appropriately
Track and report on key performance metrics for the Order Management organization
Identify and implement process improvements within defined workstreams
About the team
Interested in exploring career opportunities with eero? Visit our careers page to view all open positions:
Basic Qualifications
Bachelor's degree in a relevant field (e.g. Business, Operations, Logistics)
2+ years of experience as a Program/Project Manager, preferably in a high volume supply chain, e-commerce or consumer electronics environment
1-2 years of domestic and international logistic operations experience required
Experienced with order-to-cash, returns, item receipts, RMAs
Experienced with Excel and Google Sheets
Experienced with NetSuite, Shopify, Jira, or similar logistics, order management, and project management tools
Demonstrated project management skills with experience managing multiple workstreams
Preferred Qualifications
Detail-oriented with experience in process improvement initiatives
Familiarity with agile/iterative development practices
Excellent verbal and written communication skills, with the ability to effectively collaborate with both technical and non-technical stakeholders
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $79,300/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.
#J-18808-Ljbffr...Job Description Job Description We currently have a few openings for Electrical Helpers with at least a little experience and knowledge for work in the Charlotte area. Industrial experience is a plus. We're seeking individuals with a teamwork attitude and work...
...duties as assigned by management. QUALIFICATIONS: # Education : Bachelors Degree in Social Work required. Masters Degree in Social Work or Counseling, or a Doctoral degree in Psychology preferred. # Licensure :Valid Ohio LSW, LPC, LMFT, or Psychology license...
...years due to which the job market is flooded with thousands of laid off techies who are competing with existing jobseekers. For entry level job seekers to get client interviews and jobs they need to differentiate themselves by ensuring they have exceptional skills and...
...Travel \n Were seeking talented healthcare professionals whose adventure game is... ...needs 1 night shift Travel RN asap. Unit also called Single Stay Unit. It's called... ..., youll find a great place to work and a career home. Weve received Best Places to Work awards...
...Benefits : Full health insurance, 401(k) with 4% match, up to 4 weeks of PTO, paid holidays, and gym access. Role Overview As an Entry-Level Service Technician, you will support the service team by assisting with troubleshooting, maintenance, and repair tasks for...