Program Manager, Books, Amazon Advantage Job at Amazon.com Services LLC, Seattle, WA

cnlPditJVVQzcjRYWlh2RmZCek9pTXE3aFE9PQ==
  • Amazon.com Services LLC
  • Seattle, WA

Job Description

DESCRIPTION

Amazon Advantage is a consignment program that enables publishers, authors, musicians, filmmakers, studios, and other media content creators to list their physical products on Amazon and reach millions of customers globally. As a Program Manager for Vendor Success, you will be responsible for tracking and improving the satisfaction and support experience for the selling partners in our Advantage program.

Key job responsibilities
- Develop and maintain dashboards to regularly monitor key metrics around vendor onboarding, engagement, and satisfaction with the Advantage program

- Analyze data across vendor support requests, vendor performance and operations data as well as anecdotes to identify pain points and opportunities to enhance the vendor experience, working cross-functionally with teams in supply chain, operations, customer support and product.

- Facilitate feedback sessions with Advantage selling partners to deeply understand their challenges and needs

- Partner with the Advantage product and vendor operations teams to implement process improvements and new features to address vendor pain points

- Create training and enablement resources to empower Advantage sellers to effectively manage their businesses on the Amazon platform as well as receive effective support.

- Provide regular updates and recommendations to Books leadership on the state of vendor satisfaction and progress on enhancing the program

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

Job Tags

Similar Jobs

PCRecruiter - Recruitment Software & Applicant Tracking Syst...

Automotive Controller (Dual Store) Job at PCRecruiter - Recruitment Software & Applicant Tracking Syst...

Experienced Automotive Controller needed for leading dealer group on the North Shore of MA. This person will be responsible to oversee a consolidated accounting office for two stores. It is important that the person hired has automotive dealership accounting experience... 

Ace Hardware Home Services

ELECTRICIAN MAINTENANCE HOURLY Job at Ace Hardware Home Services

 ...Compensation Details: $20.00-$24.00 Per Hour Job Description: Electrician Who we are At Ace Hardware Home Services, we are backed...  ...and experience, the positions work location, required travel (if any), and external market conditions when determining the... 

ACR Electronics Inc

Accounting Manager Job at ACR Electronics Inc

 ...boat builders and aircraft manufacturers in the industry. Since 1956, ACRs wide range of survival products has been the choice of NASA, the U.S. Military, the U.S. Coast Guard, and everyday explorers and adventurers across the globe. With everything from emergency... 

Lilac Ridge llc

Direct Care Staff - Weekends Needed! Job at Lilac Ridge llc

 ...working with youth or vulnerable populations in one or more of the following settings: State-licensed in-home or facility-based daycare, or as a professional nanny School setting or early learning center Juvenile rehabilitation facility, detention center, law enforcement... 

Intercare Therapy

ABA Behavior Technician Job at Intercare Therapy

 ...School Diploma and currently enrolled in college - Associates Degree or Bachelor's Degree Position Benefits: We will train you! Work...  ..., Social Learning, Social Skills, Developmental Condition, Psychology, Sociology, Social Services, Children, ABA, Behavior...