CACI is seeking a Network Administrator to provide ongoing support for the Department of Homeland Security (DHS) on their Homeland Enterprise Information Technology Secure Services & Support (HEITS) team to ensure the continued operations, maintenance, and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). Supporting the HEITS management team, the selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met, including: Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues; Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures; Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution. Responsibilities include monitoring, installation, modification, testing and servicing of network equipment; assisting and training lower-level support employees; resolving networking/customer related concerns and issues; supporting engineers in troubleshooting network instability; communicating to customers and Leidos leadership of any impact to operational continuity; possessing a comprehensive understanding of network and device relationships; and the ability to effectively balance priorities and customer needs during periods of outages or moments of degradation of services. Qualifications required include a Bachelor’s degree or equivalent experience with 3+ years of professional experience, 3+ years of experience working with networks and performing Network Administration/Troubleshooting, familiarity with Windows Systems administration tools and processes, knowledge in coordinating problem resolution and working across IT functional areas, proven ability to manage multiple tasks/events simultaneously and deliver on time, and an active TS/SCI government security clearance. Desired qualifications include DHS Experience, Networking Certification, Microsoft Certification, Security+, and CCNA.
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