Job Description

Learning and Development Specialist| Location: 11149 Research Blvd, Austin, Tx 78759| Schedule: Monday–Friday 7:30am-4pm 

Austin Telco is seeking a skilled and engaging Learning and Development Specialist to facilitate in-person and virtual training for new and existing employees. This role partners with internal stakeholders to identify learning needs, designs and delivers effective training content, and supports employee development aligned with organizational goals. The Trainer also monitors training effectiveness and recommends improvements to enhance learning outcomes. 

What you'll do:

• Design and develop training plans, instructional materials, and job aids to support employee learning.
• Facilitate interactive training sessions in various formats (in-person, virtual, blended) for diverse audiences.
• Partner with stakeholders and subject matter experts to identify learning gaps and implement training solutions.
• Collect and analyze feedback and knowledge checks to improve training content and delivery.
• Maintain training records and assist in managing the Learning Management System (LMS).
• Support new employee onboarding and coordinate training logistics with HR and leadership.
• Create and maintain training guides, manuals, visual aids, and course materials.
• Travel to branch locations as needed; must hold a valid driver’s license.
• Perform other duties as assigned by the Training and Development Manager.

What you bring:

• Bachelor’s degree in Human Resources, Organizational Development, Education, or related field preferred.
• 3–5 years of experience in financial institutions.
• 3–5 years of experience in training, facilitation, or instructional delivery.
• Strong verbal and written communication skills.
• Effective presentation and public speaking abilities.
• Proficient in basic math and data interpretation.
• Strong reasoning and problem-solving skills.
• Ability to work independently and handle complex issues with minimal supervision.
• Must be able to travel to branches as needed.
• Must be able to work with diverse learning styles and adapt training delivery accordingly.

What We Offer:

• 401(k) Retirement Plan with company match, plus a Pension Plan to support your long-term financial goals.
• Paid Federal Holidays for all employees—including part-time team members.
• Community Engagement Opportunities through credit union-sponsored volunteer initiatives and events.

Additional Requirements

• Good credit standing (verified prior to hire)
• Successful background check and drug screening upon offer

Why Austin Telco?

We’re more than a credit union, we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.

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