Job Description

As the Lead Learning Experience Designer, you will lead the end-to-end design of engaging, learner-centered experiences by combining instructional design, UX principles, and data-driven insights. You will mentor others, own the IHOP Academy UX, and use business analytics to align learning strategy with business goals in an innovation-driven culture. Responsibilities Lead the design and evolution of IHOP’s training and development experience, with a focus on learner engagement, usability, and brand alignment. Apply UX principles, design thinking, adult learning theory, and game-based learning to create engaging, learner-centered experiences across digital and blended formats. Develop multimedia learning assets including eLearning courses, interactive guides and manuals, checklists, job aids, and videos. Acquire and maintain deep knowledge of IHOP’s brand, operational standards, and team member roles to inform experience design. Manage timelines and deliverables using project tracking tools (Smartsheet), ensuring on-time delivery of learning experiences. Analyze learner needs and platform usage data to inform design decisions and personalize learning pathways. Write clear, engaging, and brand-aligned copy for learning modules, platform interfaces, and onboarding flows. Facilitate cross-functional reviews and feedback loops to ensure learning experiences meet business and learner needs. Conduct usability testing and iterate based on learner feedback and performance data. Stay current on emerging learning technologies and UX trends to continuously improve IHOP Academy’s effectiveness and engagement. Build strong partnerships across departments to align learning experience strategy with operational goals. Uphold professional standards and foster a culture of inclusivity, creativity, and learner advocacy. Perform other responsibilities as needed to support the evolution of IHOP Academy and the L&D team. Target salary $105k-$120k depending on experience Job Requirements Bachelor’s degree in Instructional Design, UX Design, Learning Experience Design, Organizational Development, Hospitality, or a related field. 4-6 years of progressive experience in learning design, with a focus on UX principles, learner engagement, and digital platforms. Proven ability to lead design strategy, implement scalable systems, and mentor designers in a collaborative, cross-functional, hybrid environment. Expertise in applying design thinking, adult learning principles, and data-driven insights to create learner-centered experiences. Experience designing for LMS platforms and websites, with a strong grasp of navigation, visual layout, and learner flow. Proficiency in eLearning and design tools such as Articulate Storyline/Rise, Adobe Creative Suite, Figma, and Vyond. Strong video production and editing skills, including storyboarding, scripting, scene blocking, talent direction, camera operation, sound, and lighting. Strong understanding of accessibility standards, inclusive design practices, and user testing methodologies. Excellent communication and storytelling skills, with the ability to tailor tone and style to diverse audiences. Strong analytical and problem-solving skills, with experience using learner data to inform design decisions. High attention to detail, ensuring all content is polished, accurate, and aligned with brand standards. Ability to manage multiple projects and timelines in a fast-paced, agile environment. Experience in hospitality or food service training environments is preferred. Proficient in Microsoft Office and project management tools such as Smartsheet and Microsoft Copilot. Ability to work in a hybrid setting (Tuesday-Thursday in office) and participate in in-person working sessions, meetings, team events, RSC events, and media production. Equal Employment Opportunity Dine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other status protected by federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act and/or other applicable laws and regulations in other jurisdictions. Dine Brands reviews criminal history in connection with a conditional offer of employment. The following is a list of all material job duties which Dine Brands reasonably believes that criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment: implement brand standards such as food safety at all restaurants for a uniform guest experience; physically inspect restaurant premises belonging to franchisees; and facilitate frequent and close interactions with franchisees, franchisee employees, guests, and other third parties. For information on how we collect and use your personal information, please visit our Applicant & Employee Privacy Notice. Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar, IHOP and Fuzzy's Taco Shop brands. With over 3,500 restaurants combined in 18 countries and 354 franchisees as of December 31, 2023, Dine Brands is one of the largest full-service restaurant companies in the world. For more information on Dine Brands, visit the Company's website located at #J-18808-Ljbffr Council of Hotel and Restaurant Trainers

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