Job Description

Job Description

Job Description

Why The Global Ambassador   

• Competitive rates
• Benefits available when you work 25 hours per week-including medical, dental, vision and more
• Paid time off 
• Be a part of a luxury property recognized for its exceptional service and unique guest experiences. 
• Work with a dedicated team committed to redefining hospitality in Phoenix. 
• Opportunities for career growth within an expanding, forward-thinking hospitality brand. 

Who We Are  

Hospitality refined for a global mindset.  

The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets new standards for luxury and service. 

What You’ll Do   

• Know and follow all TGA policies & procedures

• Welcome and greet guests

• Make all guests feel comfortable and let them know you’re there to personally take care of them

• Know regular guests by name, their preferences and their needs

• Inform guests of specials and menu changes

• Make recommendations you genuinely feel your guests will enjoy

• Answer questions about our food, beverages, and other restaurant functions and services

• Take food and beverage orders from guests and enter orders in our point-of-sale system which relays orders to the kitchen and bar

• Know and follow laws for serving alcohol

• Deliver food and beverages from kitchen and bar to guests in a timely manner

• Perform side work at the start and end of each shift as required by service station assignment

• Own your station and maintain clean service areas – make it a place where you would like to eat

• Ensure a neat and clean station – check table-tops, polish silverware, water glasses, and wineglasses, wipe bases, check floor, wipe windowsills, chairs, windows (smudge-free), check salt & pepper, candles and flowers

• Monitor and observe guests dining experience

• Ensure guests are satisfied with the food and service

• Respond promptly and courteously to any requests

• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable)

• Be ready and willing to assist fellow servers as situations arise

• Be ready and willing to assist back servers with clearing and resetting tables

• Thank guests for their visit and invite them to return

• Participate in proactive communication to help avoid and solve operational, HR, and financial issues

• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor 

Qualifications  

• Minimum of 2+ years like volume restaurant serving experience with a basic knowledge of dining room service procedures

• Must be able to speak, read, write and understand the primary language(s) used in the workplace

• Must have a great personality, desire to serve guests, and enjoy working as part of a team

• Must be able to work in a standing position for long periods of time (up to 8 hours)

• Must be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds

• Must maintain a neat, clean and well-groomed appearance per TGA standards

• Must follow safety procedures closely

• Must be able to work on holidays and/or weekends 

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.

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