Job Description

Job Posting

Job Summary

Under the direction of the Distribution Center Manager, this non-exempt, entry level position performs administrative and manual labor tasks to support the daily distribution center operations

Essential Functions & Responsibilities

• Participates in all the daily operations at a Distribution Center.
• Assists with unloading newspapers from delivery trucks and verifying receipt of proper amounts of all products.
• Assists with distributing required amount of newspaper copies to DSP's.
• Performs warehouse and housekeeping work as necessary.
• Performs administrative duties associated with the operations.
• Performs administrative tasks associated with Delivery Service Provider Contracts.
• May assist in retrieving email, prints, and reviewing and distributing paperwork if needed.
• May assist in communicating with subscribers as they call in with complaints or concerns and informs DSP's of customer complaints on their respective routes.
• Operates all office equipment including fax, copier, and computer equipment.
• Assists in maintaining a daily record of: contracted routes serviced, dispatch times for trucks, system problems, and answers to customer complaints.
• Other Duties as assigned

Qualifications

Essential Qualifications

Competencies

• Action Oriented
• Listening
• Functional / Technical Skills
• Ethics and Values
• Perseverance
• Informing
• Patience
• Integrity and Trust
• Customer Focus
• Peer Relationships
• Composure
• Standing Alone

Knowledge, Skills & Abilities

Technical and Functional

• Experience using a PC or computer terminal and standard office equipment.
• Ability to use computer software including Word, Excel, SAP, DART/PCF and other company applications.
• Good verbal communication skills and communication skills in person and on the phone.
• Ability to learn layout of geographical area serviced from distribution center.
• Ability to develop thorough knowledge of the Delivery Service Provider Agreement.
• Ability to meet and/or exceed the established customer service objectives.
• Previous warehouse or delivery experience preferred.

Physical Abilities

• Ability to lift heavy items.
• Ability to unload bundles of newspapers (30 50 lbs each) multiple times on a daily basis.
• Ability to work in a warehouse standing for long period.
• Able to meet deadlines and attendance standards.
• Able to work weekends and early morning hours.
• Able to work in warehouse type environment.
• Able to function at night in adverse conditions.

Experience, Education and Certifications Required/Experience Required

• Entry Level Required Educational Level/Licenses
• Requires high school diploma or equivalent.
• IND1

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