Job Description

Job Description

Job Description

The Customer Service Representative is responsible for responding to all levels of customer inquiries and leads to advance the sales process and assist in achieving opportunity-based sales quotas. The Customer Service Representative will conduct order entry, check order status, respond to service inquiries and escalate to ensure resolution. They will be responsible for managing and responding to live website chat and to follow-up on leads and assist the sales team to reach business targets through phone and email sales using Salesforce and ServiceMax.

• Manage all aspects of Sales and Customer Service Administration, including order entry/tracking, returns, product knowledge requests, product registration, and service requests for commercial and consumer clients via phone and email.
• Handle inbound and outbound calls and emails from customers and prospects, ensuring professional communication and timely resolution of inquiries.
• Take full ownership of Sales and Service Cases from initiation to resolution, ensuring customer satisfaction and follow-up.
• Promote and education customers on the benefits of the Zip Care service plan, clearly communicating features, pricing, and coverage to drive enrollments.
• Maintain and ensure timely and adequate responses to phone and website requests
• Emphasize product and service benefits, answer detailed product questions, and assist in quoting prices and preparing responses to RFQs.
• Proactively promote and educate customers on the benefits of the Zip Care service
• Support the sales team by assisting with administrative processes, tracking order and case statuses, and relaying key customer feedback.
• Participate in ongoing sales and product training to remain informed on product lines, service plans, and brand positioning.
• Represent and reinforce the company’s brand identity and values through all communication channels and customer touchpoints.

Requirements:

• Bachelor's degree or an acceptable combination of education and experience
• Solid experience in upscale customer service, data entry, call control and time management
• Knowledge of sales principles, methods, practices, and techniques
• Strong problem identification and objections resolution skills
• Ability to build and maintain lasting relationships with customers
• Exceptional verbal, written and interpersonal communication and presentation skills
• Self-motivated, with high energy and an engaging level of enthusiasm
• Ability to perform basic calculations and mathematical figures
• Ability to work individually and as part of a team
• High level of integrity and work ethic

Preferred:

• Salesforce or other CRM platform experience - 2-3 years
• SAP or other ERP platform experience - 2-3 years
• Microsoft Office experience including Word, Excel, PowerPoint - 4-5 years
• Customer Service Experience in an affluent community or with an upscale product - 2-3 years
• Experience working closely with Sales and Service Professionals and/or Appliance Repair Technicians

 

Target Salary Range: $65,000 - $75,000 year. Exact pay will be based on factors including, but not limited to relevant education, qualifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including: paid time off, health, dental, vision, life, disability benefits and 401(k). 

Company Description

ABOUT CULLIGAN INTERNATIONAL

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment services and solutions. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers in North America, direct operations and other dealers is the largest in the world, with over 7,800 employees and 1,000 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises.

For more information visit:

Company Description

ABOUT CULLIGAN INTERNATIONAL\r\n \r\nFounded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment services and solutions. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers in North America, direct operations and other dealers is the largest in the world, with over 7,800 employees and 1,000 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises.\r\n\r\nFor more information visit:

Job Tags

Full time, Work at office, Local area,

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