Job Description
TEKsystems is looking for an Enterprise Support Technician for a 6 month contract to hire opportunity in Orlando, FL. The ideal candidate will have experience supporting general networking/telecommunication tickets in a phone/remote environment. Candidate must have great customer service skills and experience handling fundamental issue within the Network and Telecommunications industry. This is a junior to mid level role with lots of opportunity for growth.
Top Skills:
1.) Ideally 2+ years of General Network/Telecommunication Troubleshooting experience
- Internet, Wi-Fi, VOIP, Voice - Data, Frequency, Routers, Ethernet, Fiber, Video, Cable
3.) Customer Service, Documenting (ticket tracking/creation)
- Ability to think outside the box, solution oriented.
A technician should expect to handle 15+ tickets per day. The interaction with the business customer (enterprise, commercial, executive business client. Spending a premium amount for Spectrum/Charter Services) will be anywhere from 10-15 min on average. The technician will spend time researching, analyzing, and troubleshooting the cause of the network issue. If tech is unable to resolve the issue he or she will escalate the ticket to the appropriate team which can be multiple teams: NOC, Network Administration, Engineering, Field Operations, etc.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com. As a knowledgeable and confident Enterprise Technical Support I, you focus on enhancing and simplifying the client experience. With a positive and patient attitude, you provide frontline assistance from our 24/7 operations center to business clients who subscribe to our voice, video, data and managed services. You excel at connecting with clients, troubleshooting potential technical issues and proactively addressing situations by providing step by step directions towards a resolution. You accelerate the resolution process by collaborating with other departments, such as Network Operation Centers (NOCs), Network Engineering or Field and Client Account teams. You thrive in an office environment supporting clients across the Spectrum footprint. You report directly to the Manager of Enterprise Technical Support for goals, guidance and assistance. The ETS Technician will work with other departments, such as Network Operation Centers (NOCs), Network Engineering or Field and Client Account teams. You thrive in an office environment supporting clients across the Spectrum footprint. What you will do:...of working for Ferguson: ~ Competitive compensation ~ Safe Driver incentive ~ Hourly bonus potential ~ Benefits (Medical, Dental... ...operations and logistics, including shipping, receiving and delivery is a plus ~ Forklift certification is strongly preferred ~...
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