Job Description

Peloton Interactive, Inc. seeks Business Systems Analyst in Plano, TX: Job Duties: Take the lead in building and maintaining our Salesforce CX platform, with a laser focus on delivering exceptional member support. Identify opportunities to streamline our member support processes, partner closely with cross-functional teams, and leverage expertise to recommend and test system changes that reduce friction points for our valued Peloton Members. Conduct a comprehensive assessment of the Salesforce instance and connected CX platform to identify gaps and areas for improvement to enhance member experience (measured by Member Satisfaction Score). Collaborate with the Enterprise Information Technology and eCommerce teams to develop and implement a baseline escalation path for handling member support inquiries efficiently. Create and execute a roadmap for ongoing Salesforce CX platform improvements that will reduce Member friction and increase member satisfaction. Become the resident expert in Peloton’s member experience through shadowing our agents, listening to Member cases, and understanding how our systems are used to solve issues when the member contacts support. Provide business analysis, recommendations, and testing expertise for system changes to enhance member satisfaction. Collaborate on Request for Proposals (RFPs) as needed to represent Global Member Support requirements for new and existing systems. Prioritize incoming requests from the GMS teams, measuring impact and effort, requiring detailed analysis of circumstances and/or data. Gather input and feedback from relevant cross-functional partners and leverage data analysis to support decision-making. Identify opportunities for consolidation and integration to optimize efficiency. Minimum Requirements: Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Information Systems, Information Technology, Engineering (any field), or a related quantitative discipline, and three (3) years of experience in the job offered or in any occupation in related field. Special Skill Requirements: (1) Apex, (2) Visualforce, (3) SOQL, (4) Data Loader, (5) User Management, (6) Reports and Dashboard, (7) API Validation Rules; (8) Flows; (9) Data Modeling; (10) Connectors; (11) Data migration; (12) JIRA; (13) Confluence; (14) Salesforce; (15) system administration. Any suitable combination of education, training and/or experience is acceptable. Salary: $121,231.00 - $157,600.00 per annum. Submit a resume with references using the apply button on this posting (Req.# 24-153548).

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com . At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members, However, in our hiring process, our priority remains in getting to know you andyour unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @ onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes. #J-18808-Ljbffr Peloton Interactive

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