Job Description
West End Auto Works is a family-owned, independent automotive repair shop committed to honest service, precision workmanship, and exceptional customer care. We combine technical expertise with integrity, professionalism, and a hospitality-driven approach to keep our customers confidently on the road. We are currently seeking a dynamic Lead Technician/Shop Foreman to join our team!
The Lead Technician / Shop Foreman is responsible for overseeing daily service shop operations while setting the technical and cultural standard for excellence at West End Auto Works. This role combines advanced hands-on diagnostic and repair expertise with leadership, workflow management, and mentorship of the technician team.
The Lead Technician ensures accurate diagnostics, efficient repair execution, high-quality workmanship, clear communication with service advisors and management, and a safe, organized shop environment.
Acting as a technical authority and team leader, this position plays a key role in driving productivity, customer satisfaction, and continuous process improvement while upholding the company’s commitment to integrity and exceptional automotive repair hospitality.
Responsibilities
• Lead and oversee daily operations within the service shop to ensure efficient workflow and timely completion of repair orders.
• Perform diagnostic evaluations, maintenance, and repairs on a variety of vehicles with high technical accuracy.
• Assign, delegate, and prioritize work among technicians based on skill level, workload, and shop needs.
• Provide technical guidance, training, and mentorship to junior technicians to support skill development and maintain quality standards.
• Conduct final quality checks on completed repairs to ensure all work meets company and manufacturer standards.
• Coordinate closely with the Service Advisor and management team to communicate official diagnoses, repair timelines, part(s) needs, and customer updates.
• Maintain a clean, organized, and safe work environment, ensuring compliance with company policies regarding cleanliness, organization, and safety standards.
• Monitor shop tools, equipment, and supplies, and report any maintenance, replacement, or general inventory needs.
• Support and champion process improvements to enhance shop productivity, customer satisfaction, and technician efficiency.
• Represent West End Auto Works’ commitment to integrity, quality workmanship, and exceptional automotive repair hospitality.
Requirements
• 5-10+ years of hands-on experience in professional automotive diagnostics, repair, and troubleshooting across a wide range of passenger road vehicles.
• Proven ability to accurately diagnose complex mechanical and electrical issues with minimal customer comebacks.
• Demonstrated leadership experience in a shop environment (lead technician, foreman, or informal team lead).
• Hands-on experience using shop management software (Tekmetric is a plus) in documenting technician findings and inspection reports (DVI)
• Ability to mentor, train, and provide technical guidance to technicians of varying skill levels.
• Strong understanding of shop workflow, repair prioritization, and time management.
• Excellent written and verbal communication skills, with the ability to clearly explain findings, diagnoses, repair needs, and timelines to service advisors and management.
• Commitment to quality workmanship, safety, cleanliness, and professional shop standards.
• High level of personal accountability, integrity, and attention to detail.
• Must be able to provide a verifiable work history (professional references).
• Authorization to work for any United States employer without visa sponsorship
Join to apply for the Cleaning/Construction Technician role at ServiceMaster RRH7 months ago Be among the first 25 applicantsJoin to apply for the Cleaning/Construction Technician role at ServiceMaster RRHGet AI-powered advice on this job and more exclusive features....
...unique blend of accountants, financial consultants, and former restaurant operators who eat, sleep, and breathe the restaurant industry.... ...top shelf accounting services with the latest cloud-based technology, we help multi-unit restaurant owners, operators, and CFOs increase...
...This is a fully remote position, offering the flexibility to work from the location of your choice. As our Remote Administrative Assistant, you will be the first point of contact for our patients, providing exceptional customer service and ensuring the smooth operation...
...Grand opening look daily Maintains a clean and organized environment, inside the OMNI Space Bin storage to organize members orders used based on gold standards Storage bins regularly cleaned and maintained based on safety standards Know your Business: Understand...
...A confidential semiconductor firm is seeking a Director of Physical Design Engineering to build and lead a new PD organization. This leadership role involves hands-on technical guidance in complex physical design activities and the full lifecycle of advanced semiconductor...