Job Description

About Sedex

Sedex is a trusted partner for over 95,000 businesses worldwide, helping them create socially and environmentally sustainable supply chains . Through our platform's powerful data insights and expert guidance, we simplify the management, assessment, and reporting of sustainability performance.

Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is To provide data-driven insights, accessible tools, and exceptional services that support businesses in improving environmental, social, and governance (ESG) performance and outcomes.

The role

This role will assist the Account Management Team on developing and evolving long-term, trusting relationships with a portfolio of Sedex’s large enterprise and strategic customers.

You will be responsible for managing the onboarding of new customers in this portfolio, key project deliverables that support in delivering additional revenue, customer retention and customer satisfaction. You will act as the second point of contact for the account portfolio, collaborating with internal key stakeholders to deliver a high level of customer experience.

IMPORTANT NOTE – This is a hybrid role. Please note that there is a requirement for this role to be based in Chicago.

Key Responsibilities

• Serve as the assisting point of contact for the account management portfolio, supporting the Account Manager’s to ensure that client needs are met, and company objectives are delivered.
• Support the team on producing individual account management plans for every customer, setting out defined goals and measures of success.
• Support with the onboarding journey for all new large enterprise and strategic customers.
• Develop trusted relationships with key accounts, customer stakeholders and executive sponsors.
• Creating service agreement documents at point of sale.
• Developing and maintain documentation to support the onboarding journey and sales negotiations.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Day to day management across the account management portfolio of technology and product queries.
• Seek opportunities to improve processes that will have a direct and positive impact on the customer journey.
• Supporting on the coordination of global accounts with regional teams and aligning on goals and deliverables.
• Managing product email campaigns.
• Working closely & collaborating with a variety of internal business teams.
• Working fast and efficiently, with high levels of organisation.

Knowledge, Skills & Experience

• 2+ years' experience in an account executive, customer success, sales administrator role, or similar.
• Driven to work in a fast-paced, ambiguous, ever-changing start up environment, and able to organise & prioritise your work independently.
• Experience in creating and strengthening customer and internal relationships.
• Demonstrable experience of supporting relationships and conversations with key accounts, building rapport, and confirming Sedex as a critical partner to our customer base.
• Innovative and creative in finding solutions that will exceed customer expectations.
• Critical and creative thinking, with the ability to be agile in an ever-changing environment.
• Strong listening skills and ability to communicate effectively and adapt style to all levels of subject understanding.
• Excellent information gathering and verbal / written presentation skills as well as meticulous attention to detail.
• Knowledge of Salesforce, Microsoft Office and ideally (but not mandatory) to have insights of Gainsight or other Customer Success tool.
• Knowledge of procurement systems, Responsible Sourcing and SaaS is an asset but not mandatory.
• Proven record of accomplishment of taking ownership, meeting targets, and driving results.

Our culture

At Sedex, our approach to business and culture is firmly rooted in our core values, which guide everything we do:

• Respect Each Other : We believe that a foundation of mutual respect is essential to creating a positive and inclusive environment.
• Customer-Driven : We are passionate about delivering exceptional value to our customers. By listening to their needs, understanding their challenges, and continuously adapting our solutions, we aim to empower them to achieve their sustainability goals and drive positive change in their supply chains.
• Thinking Creatively : Innovation is at the heart of our work. We encourage creative problem-solving and embrace new ideas that challenge the status quo. This mindset allows us to continuously improve our products and services, offering fresh and effective solutions to complex sustainability and ethical sourcing issues.
• Take Ownership : We empower our team members to take responsibility for their actions and outcomes. Every person at Sedex is encouraged to own their work, make decisions with confidence, and contribute proactively to the success of the team and the business.
• Deliver Results : We are results-oriented and committed to delivering tangible, impactful outcomes for our customers, our business, and society at large.

Privacy Policy

Sedex is committed to protecting the privacy of its website users and members. Sedex uses any personal information you submit to us in accordance with this policy. The General Data Protection Regulation (GDPR) requires us to ensure that any personal information you provide us is processed fairly and lawfully. Sedex is the data controller in relation to any personal information you submit. Click here to view our privacy policy .

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